Advice and Support
Registering a death
One of the first things that needs to be done when someone dies is to register the death. The hospital or GP will give the next of kin an envelope containing a certificate to take to the register office, together with information and advice about the questions the registrar will ask.
If the death has been referred to the Coroner they will be able to advise you on what you need to do.
The Ipswich Register office is managed by Suffolk County Council and it operates an appointment system. Telephone 01473 292777 or email firstname.lastname@example.org.
Planning a funeral
In some cases the deceased may have made plans for their own funeral in advance, otherwise it is arranged by a relative or close friend.
Ipswich Borough Council offers support and advice on making funeral arrangements. You can get in touch with our caring and understanding team are able to offer help, guidance and advice during a difficult and sensitive time.
Alternatively, you can employ a funeral director – these can be found in Yellow Pages.
Managing the cost of a funeral
A funeral can be very expensive and it is important to think about the finances carefully. Sometimes the deceased will have taken out a pre-paid funeral plan to cover the costs of their own funeral or, when this is not the case, the costs will normally be met from any money that the deceased has left or by family or friends.
In some cases, if the person organising the funeral receives a means-tested social security benefit such as income support, they may be able to claim a Funeral Payment to cover the cost of a simple funeral.
When you lose someone close to you it can be a very stressful and upsetting time. Ipswich Borough Council is dedicated to providing a sensitive and caring service.
There are many decisions to be made, points to consider and people that need to be contacted in the event of a death. We can offer help and advice around the choices and services that are available to you in Ipswich for burial, cremation or memorialisation.
Public Health funerals
A list can be downloaded here, of persons buried or cremated in accordance with the Public Health Act 1984, where no Next of Kin could be located or families have insufficient means to pay for a funeral. This list is updated as and when referrals are received. You can view our public health policy here.
Freedom of Information Act 2000 exemptions
Section 31 (1) (a) Law enforcement
We have withheld the home address of the deceased under Section 31 (1) (a). The property is likely be unoccupied for an extended period of time and is likely to contain the personal effects and personal documentation of the deceased. Disclosure of the deceased’s last known address could make the property a target for theft, squatting, anti-social behaviour and other criminal activity. This would cause unnecessary distress to those known to the deceased and the local community, and is likely to result in further crimes such as identity fraud. We therefore believe that it is in the public interest to exempt this information.
We also withhold information relating to the value of the estate under Section 31 (1) (a) as this information would be likely to encourage fraudulent claims against the estate.
Section 40 (2)
Publishing the full name and address of the deceased could be used to identify relatives of the deceased, which will inevitably draw attention to the fact that they either did not or could not provide a funeral. We have therefore withheld the full name and address of the deceased under Section 40 (2) to prevent identification of living relatives and to protect their privacy.
Our staff are able to search records and locate family graves, providing that the full name of the deceased and the approximate year of death is known.
You are permitted to search the indices of burials and cremations yourself, free of charge, during office hours. A fee will be charged for providing more personal information concerning the deceased.
Requests can be made in person or by post or email. Sometimes there may be a delay in supplying this information.
The Suffolk Record Office may also be able to help in providing useful information.
Fees and charges
The Bereavement Services price list covers burial or cremation and associated costs, plus memorials. The new fees came in to effect from July 2020.
Additional service charges
The Additional Services price list covers webcast services and visual tribute services. The new fees came in to effect from 1st April 2020.
Transfer of Burial Rights form
Only the registered living owner of the grave can apply for a memorial. If there are no living owners a Transfer of Burial Rights form will need to be completed.
Cemetery rules and procedures
Headstones, monuments and memorials will only be permitted according to the Cemetery rules and procedures that are in force at the time of application.
Particulars for a Cremation
From the 6th April, all funeral directors using our crematorium must complete this form and send it to the Cemetery Office immediately following the verbal arrangements made by telephone. All forms must be received no later than two working days prior to the cremation, excluding Saturdays, Sundays and public holidays.
Memorial application forms
Shared Memorial Seat application form
A shared memorial seat scheme exists in the Millennium Cemetery. Each seat holds up to four aluminium plaques.
Book of Remembrance application form
This is a permanent, recorded memorial to people who have passed away. The book is on display throughout the year in the beautiful Temple of Remembrance.
Memorial Vase Block Tablet application form
These memorials are situated around the Gardens of Rest at the Millennium Cemetery. This enables you to place flowers in memory of a loved one, whose cremated remains have been scattered.
Walk of Remembrance application form
You can remember those you have loved by having their name inscribed on individual brick and placed in our Walk of Remembrance among the rose beds in the Garden of Rest.
Rose Garden Plaque application form
A plaque can be placed in our rose bed along the Crematorium drive in memory of a loved one, and by a standard rose in the Old Cemetery and Millennium Cemetery to mark the resting place of cremated remains.
Baby Memorial Plaque application form
For families who would like a place to remember their infant, a thoughtfully designed memorial plaque can be placed at our teddy bear memorial.
There are many ways to get in touch with us. You can visit us at the cemetery office or contact us by telephone, email or using our online contact form. We are here to help and can offer the right support and guidance you need.